legal

Terms of Service

Last updated: May 1, 2026  ·  Effective: May 1, 2026

Please read these Terms carefully. They contain a binding arbitration agreement and class-action waiver (Section 17), important disclaimers about AI-generated output (Section 9), and limits on our liability (Section 11). By creating an account or using the Service you agree to be bound by these Terms.

1. Who We Are; Contract Formation

These Terms of Service (the "Terms") form a legally binding agreement between you ("you", "your", or "Customer") and Cognire LLC, a Georgia limited liability company and the parent company that owns and operates the agent14 brand and platform, with its principal place of business in the State of Georgia, USA (collectively with its agent14 brand, "agent14", "Cognire", "we", "us", or "our"). The website agent14.online, the agent14 dashboard, APIs, hosted agents, documentation, and any related software or services we make available (collectively, the "Service") are provided by Cognire LLC under the agent14 brand.

You accept these Terms by (a) clicking "I agree" or a similar button, (b) creating an account, or (c) accessing or using any part of the Service. If you are entering into these Terms on behalf of an entity, you represent that you have authority to bind that entity, in which case "you" refers to that entity.

2. Eligibility

The Service is intended for users who are at least 18 years of ageand reside in a jurisdiction where use of generative AI services is lawful. By using the Service you represent that you meet these requirements and that you are not (i) barred from using the Service under U.S. law or the laws of your jurisdiction, (ii) on a U.S. Government denied-party list, or (iii) located in a country subject to comprehensive U.S. embargo.

3. Accounts and Security

You must provide accurate registration information and keep it current. You are responsible for safeguarding your credentials and for all activity that occurs under your account. If you suspect any unauthorized access, please notify us immediately through our contact form. We may suspend or terminate accounts engaged in suspicious or unlawful activity.

4. Subscription Plans, Fees and Taxes

Paid plans, usage limits, and pricing are described on our pricing page or your order form. Unless stated otherwise: (a) fees are quoted in U.S. dollars and are non-refundable except as required by law; (b) subscriptions automatically renew at the then-current price unless cancelled before the renewal date; (c) you authorize us and our payment processors to charge your payment method for all amounts due; and (d) you are responsible for all sales, use, VAT and similar taxes (other than taxes on our net income). Georgia sales tax may apply where required by O.C.G.A. § 48-8-1 et seq.

5. Acceptable Use Policy

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party right, including U.S. federal law and the laws of the State of Georgia.
  • Generate, distribute, or facilitate child sexual abuse material (CSAM) or any content that sexually exploits minors. We report suspected CSAM to the National Center for Missing & Exploited Children (NCMEC) as required by 18 U.S.C. § 2258A.
  • Generate non-consensual intimate imagery, "deepfake" sexual content, or content that violates O.C.G.A. § 16-11-90 (unlawful electronic transmission of certain photographs).
  • Engage in fraud, deception, harassment, stalking, doxxing, or threats; impersonate any person or entity in a misleading way.
  • Generate political, election, or campaign content that misrepresents a candidate or office-holder, in violation of Georgia or federal election law.
  • Provide professional advice (medical, legal, financial, mental health, etc.) to end-users without a clear human-reviewed disclaimer and without ensuring a licensed professional remains responsible for the advice.
  • Use the Service to make consequential decisions about a person (employment, housing, credit, insurance, education, healthcare, criminal justice, public benefits) without meaningful human review and without complying with applicable anti-discrimination laws (including Title VII, the ECOA, the FCRA, the ADA, and Georgia's Fair Employment Practices Act).
  • Send unsolicited commercial messages in violation of the CAN-SPAM Act, the TCPA, the Telephone Solicitations Act (O.C.G.A. § 46-5-27), or send SMS without prior express consent.
  • Reverse engineer, decompile, or attempt to extract the source code, model weights, prompts, or training data of the Service except to the extent expressly permitted by law.
  • Probe, scan, or test the vulnerability of the Service or breach any security or authentication measure.
  • Train, evaluate, or improve any competing AI model using outputs from the Service.
  • Misrepresent AI-generated content as human-generated where disclosure is required by law (including any applicable AI disclosure rules).
  • Generate malware, ransomware, exploits, or content designed to facilitate unauthorized access to systems.
  • Generate content that promotes self-harm, suicide, eating disorders, or that targets a person or group on the basis of a protected characteristic.

We may, in our sole discretion and without notice, remove content, throttle, suspend, or terminate accounts that violate this Acceptable Use Policy.

6. Your Content and Inputs

"Customer Content" means the prompts, files, data, instructions, and other materials you submit to the Service ("Inputs") and the content the Service returns to you in response ("Outputs"). As between you and us, you retain all right, title, and interest in Customer Content. You grant us a worldwide, royalty-free, non-exclusive license to host, copy, transmit, display, and process Customer Content solely (i) to provide and maintain the Service, (ii) to comply with law, and (iii) to enforce these Terms. We do not use your Inputs or Outputs to train our or any third party's foundation models unless you expressly opt in.

You represent and warrant that (a) you own or have the necessary rights, consents, and licenses for all Customer Content, (b) Customer Content does not infringe or violate any third-party right, and (c) Customer Content does not contain protected health information ("PHI") regulated by HIPAA, payment card data subject to PCI-DSS, or other regulated data unless we have signed a separate written agreement (such as a HIPAA Business Associate Agreement) covering that data.

7. Outputs and Ownership

Subject to your compliance with these Terms, we assign to you all of our right, title, and interest (if any) in the Outputs generated for you by the Service. You are responsible for the Outputs, including for evaluating their accuracy and appropriateness for your use case before relying on or publishing them.

Because of the nature of generative AI, Outputs may not be unique. Other users may receive similar or identical Outputs from the same or similar prompts; we make no guarantee of uniqueness. We do not warrant that Outputs are eligible for copyright or other intellectual property protection. Under current U.S. Copyright Office guidance, content generated solely by AI without sufficient human authorship is generally not copyrightable.

8. Third-Party Models, Services and Plugins

The Service relies on third-party AI models, infrastructure providers, and integrations (e.g., Supabase, Cloudflare, Lovable AI Gateway, OpenAI, Anthropic, Google, Meta WhatsApp, payment processors). Use of those third-party services is governed by their own terms and privacy policies. We are not responsible for third-party services and disclaim liability for their acts or omissions to the maximum extent permitted by law.

9. AI-Specific Disclaimers and Warnings

READ THIS SECTION. The Service uses large language models and other generative AI techniques. By using it, you acknowledge each of the following.
  • Outputs may be wrong. AI Outputs can be inaccurate, incomplete, biased, out-of-date, or fabricated ("hallucinated"). Verify all material facts before relying on them.
  • Not professional advice. Outputs are not legal, medical, mental-health, psychiatric, financial, investment, tax, accounting, engineering, or other professional advice. Always consult a qualified, licensed professional. Do not use the Service to diagnose, treat, cure, or prevent any disease.
  • Emergencies. The Service is not designed for emergencies. If you are in crisis, call 911 or, in the U.S., dial or text 988 (Suicide & Crisis Lifeline).
  • Synthetic media disclosure. If you publish or distribute Outputs (including text, images, audio or video), you must clearly disclose that the content was generated or materially assisted by AI where required by law or platform policy. You are solely responsible for compliance with any applicable AI-disclosure or watermarking law.
  • High-risk uses prohibited without safeguards. Do not use the Service as the sole basis for decisions that have a legal or similarly significant effect on a person (e.g., employment, credit, insurance, housing, education, healthcare, criminal justice, immigration). Implement meaningful human oversight and bias testing before any such use.
  • Data sent to AI providers. Inputs may be transmitted to third-party model providers for inference. Do not submit confidential, regulated, or personal information that you are not authorized to share.
  • Bias and fairness. AI systems can reflect or amplify bias in their training data. You are responsible for evaluating Outputs for fairness in your context and complying with anti-discrimination law (Title VII, the ADA, the ADEA, the FHA, the ECOA, the FCRA, and Georgia's anti-discrimination statutes).
  • No attorney-client, doctor-patient, or fiduciary relationship. Use of the Service does not create any such relationship between you and agent14.
  • Children's safety. The Service is not directed to children under 13 and is not COPPA-compliant. Do not allow minors under 13 to use it.

10. Privacy

Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

11. Disclaimers

To the maximum extent permitted by law, the Service and all Outputs are provided "AS IS" and "AS AVAILABLE", with all faults and without warranty of any kind. We disclaim all warranties, express, implied, statutory, or otherwise, including the implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and quiet enjoyment. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components, or that Outputs will be accurate or reliable. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions our warranties are limited to the minimum extent permitted by law.

12. Limitation of Liability

To the maximum extent permitted by law, in no event will agent14, its affiliates, or its licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, data, goodwill, or business opportunities, arising out of or relating to these Terms or the Service, even if advised of the possibility of such damages. Our aggregate liability for all claims arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amounts you paid us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim or (b) one hundred U.S. dollars (US $100).

The limitations in Sections 11 and 12 form an essential basis of the bargain between us. They apply even if a remedy fails of its essential purpose.

13. Indemnification

You will defend, indemnify, and hold harmless agent14 and its officers, directors, employees, and affiliates from and against any third-party claim, loss, damage, liability, cost, or expense (including reasonable attorneys' fees) arising out of or relating to (a) your Customer Content, (b) your use of Outputs, (c) your violation of these Terms or applicable law, or (d) your infringement or misappropriation of any third-party right.

14. Suspension; Termination

We may suspend or terminate your access to the Service at any time, with or without cause and with or without notice, including for violation of these Terms or for risk to the Service or to others. You may terminate by closing your account. Upon termination, your right to use the Service ends immediately. Sections that by their nature should survive termination will survive (including Sections 6, 7, 9, 11 to 13, 15 to 18).

15. Changes to the Service or Terms

We may modify the Service or these Terms at any time. If we make a material change to these Terms, we will provide reasonable notice (for example, by posting an updated "Last updated" date and, where appropriate, by email). Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

16. Governing Law and Venue

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Georgia, USA, and applicable U.S. federal law, without regard to conflict-of-laws principles. Subject to Section 17 (Arbitration), the exclusive venue for any action not subject to arbitration is the state and federal courts located in Fulton County, Georgia, and each party consents to personal jurisdiction in those courts. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

17. Binding Arbitration; Class-Action Waiver

Please read carefully. This affects your legal rights. Except for the carve-outs below, you and agent14 agree to resolve all disputes by binding individual arbitration and to waive the right to a jury trial and to participate in a class action.

Arbitration administrator and rules. Disputes will be administered by JAMS or the American Arbitration Association (AAA) under their then-current consumer or commercial rules, as applicable. Arbitration will be conducted in Atlanta, Georgia, or, at your election if you are an individual consumer, in the U.S. county of your residence, or by remote means.

Carve-outs. Either party may bring (i) an individual action in small-claims court for disputes within that court's jurisdiction, or (ii) an action in court solely to enjoin infringement or misuse of intellectual property.

Class-action waiver. You and agent14 agree that each may bring claims against the other only in your individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

30-day opt-out. You may opt out of this Section 17 by submitting written notice through our contact form within 30 days of first accepting these Terms. Please include your name, account email, and a clear statement of your intent to opt out.

18. Export Controls and Sanctions

The Service is subject to U.S. export control and sanctions laws, including the Export Administration Regulations (EAR) and OFAC regulations. You may not access or use the Service in violation of those laws or in any embargoed country, or if you are on a U.S. denied-party list.

19. U.S. Government End Users

The Service is "commercial computer software" and "commercial computer software documentation" as defined in FAR 12.212 and DFARS 227.7202, licensed to U.S. Government end users only as commercial items and with only those rights granted to all other end users.

20. Notices

Legal notices to agent14 must be submitted through our contact form, with a courtesy copy mailed to Cognire LLC, State of Georgia, USA. Notices to you may be sent to the email address on your account or posted within the Service.

21. Miscellaneous

These Terms (together with the Privacy Policy and any order form) are the entire agreement between you and agent14 regarding the Service and supersede all prior agreements. If any provision is held unenforceable, the remainder will remain in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign freely. There are no third-party beneficiaries. Force majeure events excuse non-performance other than payment.

22. Contact

Questions about these Terms? Please get in touch through our contact form, or write to us at Cognire LLC, State of Georgia, USA.

This document is a template provided as a starting point and is not legal advice. Please have it reviewed and customized by a Georgia-licensed attorney before relying on it.